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FAQs

  • WHAT GAMES ARE THERE TO PLAY?
    There’s Shuffleboard, Table Tennis, Beer Pong, Darts, Pool & Karaoke.
  • HOW DO I MAKE A BOOKING?
    All bookings are processed online and all payments made via the booking widget to secure your booking.
  • HOW DO I CHECK AVAILABILITY?
    Select your preferred date & time, and our availability will be displayed. If you can’t see the time and date, unfortunately that means we are sold-out on for your preferred slot. Don’t panic though, we do accept walk-ins.
  • DO YOU ACCEPT WALK-INS?
    Of course! Come along and speak to the team on-site.
  • SO, HOW DO YOU PLAY SHUFFLEBOARD?
    Split into two teams, and get your coloured pucks at the ready! Both teams shoot towards the same end, taking it in turns. Each shot taken by a player will be scored depending on how far it gets on the board. You only count pucks past the opposing teams furthest puck. The first team to score 15 points wins. Sound confusing? Don’t worry!! Our team will be on hand to explain everything on the day.
  • WHAT ARE THE RULES FOR BEER PONG?
    If you’ve never played Beer Pong before, then you are in for a treat! Beer pong is played by two teams who take turns throwing a ping pong ball into the other team’s cups. If the ball lands in a cup, the opponent drinks the beer in the cup. The team that hits all of the opponent’s cups wins the game. It’s easy to keep the beer flowing with our four-pint beer pitcher.
  • WHAT ARE THE RULES FOR PROSECCO PONG?
    If you fancy the bubbles instead of beer, then this one is for you. Let’s keep this simple: the rules are the same a Beer Pong (read in the answer above!)
  • CAN I EXTEND MY BOOKING ONCE WE ARE THERE?
    This all depends on availability. If there’s availability for you to stay on, who are we to stop you? – however, it’s something we really can’t guarantee. Just check with the team on the day and they'll do their best to accommodate.
  • WHAT ARE YOUR OPENING TIMES?
    Mondays & Tuesdays: Closed Wednesdays, Thursdays: 3pm – 11pm Fridays: 12pm – 11pm Saturdays: 12pm – 11pm Sundays: 12pm – 8pm
  • I’M GOING TO BE LATE FOR MY BOOKING, WHAT SHOULD I DO?
    We totally understand these things happen. If you’re going to be late for your booking, or there’s an urgent enquiry that needs sorting, please give us a call on 0161 831 9900.
  • WHAT HAPPENS IF I’VE MADE A BOOKING I CAN NO LONGER MAKE?
    If you cancel your booking more than 48 hours prior to your booking taking place, you are entitled to a refund. Please email hello@pongandpuck.co.uk to process this. If you are within 48 hours of your booking, you can reschedule to another date but you are not eligible to receive a refund.
  • CAN I BRING ALONG MY OWN FOOD AND DRINKS INTO THE VENUE?
    Sorry! We don’t allow you to bring along your own food and drinks.
  • I CAME LAST NIGHT AND LEFT SOMETHING BEHIND, CAN YOU HELP?
    The best thing to do is to contact the team on 0161 831 9900.
  • IS THE VENUE WHEELCHAIR ACCESSIBLE?
    Our venue is wheelchair but only through our Malibu Beach Club entrance on the Great Northern Sqaure. Please make sure to come in via this route. We have an accessible toilet also located inside the venue. If you require more information or would like to let the team know ahead of your booking please email us at hello@pongandpuck.co.uk.
  • CAN I BOOK FOR GROUPS OVER 10 PEOPLE?
    Bookings can be made for large groups. Please email hello@pongandpuck.co.uk and we can assist based on availability.
  • DO YOU ACCEPT CASH?
    We are a cashless venue, so please bring your card with you.
  • CAN I BRING UNDER 18s TO MY BOOKING?
    Under 18s are welcome in the venue until 7pm, and must be accompanied by an adult.
  • SOMETHING ELSE?
    If there’s a question we haven’t answered on this list, we’d still love to help. Simply PING the PONG & PUCK team an email on hello@pongandpuck.co.uk
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