Question 1

WHAT GAMES ARE THERE TO PLAY?

Accepted Answer

We pride ourselves on hosting traditional versions of all the popular activities in our gaming hall. They include:1 x 14ft Shuffleboard 5 x Dart Oches2 x Table Tennis Tables1 x Pool Table1 x Karaoke Pod1 x Fruit Machines6 x Drink Pong Tablesx1 Skee-Ball Package options for Drink Pong include: Prosecco, Hooch, White Claw, Pitchers of Poretti or Carlsberg, Juicy Apple Cider, Cocktail Jugs.We also have a stack of board games to play in our Snug.

Question 2

HOW DO I MAKE A BOOKING?

Accepted Answer

All bookings are processed online and all payments made via the booking widget to secure your booking. For larger groups or Corporate hires, please contact the bookings team at hello@pongandpuck.co.uk.

Question 3

HOW DO I CHECK AVAILABILITY?

Accepted Answer

Select your preferred date & time, and our availability will be displayed. If you can’t see the time and date, unfortunately that means we are sold-out on for your preferred slot. Don’t panic though, we do accept walk-ins.

Our booking system does not currently allow you to book mulitple games at one time. For this, please contact the bookings team at hello@pongandpuck.co.uk.

Question 4

DO YOU ACCEPT WALK-INS?

Accepted Answer

Of course! Come along and speak to the team on-site.

Question 5

SO, HOW DO YOU PLAY SHUFFLEBOARD?

Accepted Answer

Split into two teams, and get your coloured pucks at the ready! 
Both teams shoot towards the same end, taking it in turns. Each shot taken by a player will be scored depending on how far it gets on the board. You only count pucks past the opposing teams furthest puck. The first team to score 15 points wins.

Sound confusing? Don’t worry!! Our team will be on hand to explain everything on the day.

ALLERGY NOTICE: Shuffleboard may not be suitable for guests with a nut allergy, due to the production methods of the sand used on the boards.

Question 6

WHAT ARE THE RULES FOR DRINK PONG?

Accepted Answer

If you’ve never played Drink Pong before, then you are in for a treat! Drink Pong is played by two teams who take turns throwing a ping pong ball into the other team’s cups. If the ball lands in a cup, the opponent drinks the drink in the cup. The team that hits all of the opponent’s cups wins the game.

Question 7

CAN I EXTEND MY BOOKING ONCE WE ARE THERE?

Accepted Answer

This all depends on availability. If there’s availability for you to stay on, who are we to stop you? – however, it’s something we really can’t guarantee. Just check with the team on the day and they'll do their best to accommodate.

Question 8

WHAT ARE YOUR OPENING TIMES?

Accepted Answer

Mondays: Closed (unless it's sunny or a bank holiday)Tuesdays - Saturdays: 12 - 11pmSundays: 12pm – 10pmOpen Back Holiday Monday's 12pm - 8pm

Question 9

I’M GOING TO BE LATE FOR MY BOOKING, WHAT SHOULD I DO?

Accepted Answer

We totally understand these things happen. If you’re going to be late for your booking, or there’s an urgent enquiry that needs sorting, please give us a call on 0161 831 9900.

Question 10

WHAT HAPPENS IF I’VE MADE A GAMES BOOKING I CAN NO LONGER MAKE?

Accepted Answer

If you cancel your gaming booking more than 48 hours prior to your booking taking place, you are entitled to a full refund. Please email hello@pongandpuck.co.uk to request a cancellation refund.  If you are within 48 hours of your booking, you can reschedule to another date but you are not eligible to receive a refund.

Question 11

WHAT HAPPENS IF I’VE MADE A BOTTOMLESS BRUNCH BOOKING I CAN NO LONGER MAKE?

Accepted Answer

Bottomless Brunch Booking and Cancellation Policy

·       No-shows: If you or any member of your party do not show up for your booking, the full payment will be charged for each absent guest.
·       Cancellations within 48 hours: Cancelling less than 48 hours before your reservation will result in a fee of £20 per person.
·       Cancellations 48 hours or more in advance: No fee will be charged, but you must email hello@pongandpuck.co.uk to confirm your cancellation.
·       Large group bookings (9 or more): For cancellations and refunds, notice must also be given at least 48 hours prior to the booking.

Full payment for your bottomless brunch will be taken on arrival on the day of your booking prior to being seated.

Question 12

CAN I BRING ALONG MY OWN FOOD AND DRINKS INTO THE VENUE?

Accepted Answer

Sorry! We don’t allow you to bring along your own food and drinks. We've got two fully stocked bars and serve delicious pizzas, so we're sure there's something for everyone. We also cater to most dietary requirements, be sure to speak to our team.

Question 13

I CAME LAST NIGHT AND LEFT SOMETHING BEHIND, CAN YOU HELP?

Accepted Answer

The best thing to do is to contact the team on 0161 831 9900.

Question 14

IS THE VENUE WHEELCHAIR ACCESSIBLE?

Accepted Answer

Our venue is wheelchair accessible but only through our terrace entrance on the Great Northern Square. Please make sure to come in via this route. We have an accessible toilet also located inside the venue.
Our inside bar and Snug is unfortunately inaccessible via this route. This would require entering through our Deansgate entrance. If you require more information or would like to let the team know ahead of your booking please email us at hello@pongandpuck.co.uk.

Question 15

CAN I BOOK FOR GROUPS OVER 10 PEOPLE?

Accepted Answer

Bookings can be made for large groups. Please email hello@pongandpuck.co.uk and we can assist based on availability.

Question 16

DO YOU ACCEPT CASH?

Accepted Answer

We are a cashless venue, so please bring your card with you.

Question 17

CAN I BRING UNDER 18s TO MY BOOKING?

Accepted Answer

Under 18s are welcome in the venue until 7pm, and must be accompanied by an adult.

Question 18

SOMETHING ELSE?

Accepted Answer

If there’s a question we haven’t answered on this list, we’d still love to help. 
Simply PING the PONG & PUCK team an email on hello@pongandpuck.co.uk

FAQs